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EVENT: Webinar

Beyond the workout: Seamless member experiences that drive retention

Beyond the workout: Seamless member experiences that drive retention

Join us for a live session on how gyms and boutique studios create seamless, friction-free member experiences that drive loyalty and reduce churn.

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Stimulating panel discussion with leading fitness industry experts

Clear gains

fitness tech trends

Move beyond “just checking members in” to understanding how your member journey actually works. Learn how booking activity, real visits, and everyday patterns are becoming the foundation for better decisions as gyms and studios grow and evolve.

Tech shortcuts

modern gym credentials

Explore how reducing friction across booking, check-in, and communication can simplify daily operations. This session looks at how connecting systems behind the scenes helps your team run the facility more smoothly without adding extra workload or complexity.

Increased resistance

unlocking doors with a phone in gym

Learn how to design systems that support flexible access, self-service, and consistent experiences over time. Discover how behavior, technology, and operations can work together to meet changing expectations and prepare your space for long-term success.

Speakers

Brandon Looney

bsport

Founding Account Executive

Brandon Looney Headshot

Max Schuetz

Kisi

CEO and Co-Founder

Max Schuetz headshot

Nestor Rodriguez

Carbon World Health

President & Medical Director

Nestor Rodriguez headshot

Vera Eftimovska

Kisi

Marketing Manager

Vera headshot

Train your business muscle

Where do operators typically lose visibility or create friction? How smoother workflows improve satisfaction and long-term value? Why consistency across peak, off-peak, and unstaffed hours matters? What fitness businesses should prioritize now to stand out in 2026 and beyond? If you want to strengthen loyalty, reduce churn, and design a member-first experience that scales with your growth, this session will give you practical direction and clarity.

Get even more insights

We have some exciting topics planned for you. Join the rest of the panel sessions of our fitness series for more engaging and stimulating discussions.

Explore Fitness Unlocked

Events by Kisi

  • Join our vibrant happy hours to network with thought leaders, share ideas, and spark new collaborations in a relaxed setting.

  • Explore cutting-edge workspace technology at our product pop-ups and conferences. Meet innovators, attend sessions, and experience the latest advancements firsthand.

  • Connect with top-tier partners and discover innovative tech solutions at our partners and integrations events. Enhance productivity and explore new growth opportunities.

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  • Join our vibrant happy hours to network with thought leaders, share ideas, and spark new collaborations in a relaxed setting.

  • Explore cutting-edge workspace technology at our product pop-ups and conferences. Meet innovators, attend sessions, and experience the latest advancements firsthand.

  • Connect with top-tier partners and discover innovative tech solutions at our partners and integrations events. Enhance productivity and explore new growth opportunities.